Contact us
Email is the fastest way to reach us. We answer every message personally, usually within one business day.
Technical support
Problems with a scan, a licence that won't activate, a recovered file that won't open.
Sales & licensing
Volume licences for IT departments, repair shops and data recovery professionals.
Privacy & legal
Data protection requests, licence transfers after bereavement or company closure, and legal notices.
What to include in a support email
The more of this you can give us up front, the fewer round trips it takes to solve your problem.
- Your Windows version and whether it's 64-bit
- The make and model of the drive, and whether it's internal or in an enclosure
- What happened — deleted, formatted, lost partition, drive not detected
- What you've already tried, including any repair tools
- The exact wording of any error message
- Your order reference, if the question is about licensing
Please don't send us your data. We don't need your files and would rather not receive them. Descriptions are enough to diagnose almost everything.
Response times
| Enquiry | Typical reply |
|---|---|
| Licensing / activation | Within 1 business day |
| Technical support (licensed) | Within 1 business day |
| Pre-sales questions | Within 1–2 business days |
| Volume / business licences | Within 2 business days |
| Legal & privacy requests | Within 30 days as required by law |
CarveSoft is a small team. We don't operate a phone line — email lets us give you a considered answer instead of a rushed one.